Contact

E-mail: admin@steveng.org
Skype: stevengifford13
AIM: stevengifford13

About

I am a senior at Washington State University majoring in Management Information Systems. I work for the WSU IT Security Office. My past employers include the Washington State University Department or Residence Life, The WSU IT Helpdesk, and Efcom (Apple Authorized Service Provider / Reseller).

I am an Apple Product Professional, MOUS certified, proficient in web design, and have customer service skills.

I have volenteered for Toys For Tots, the YWCA, Eisenhower High School, Union Gap Middle School, and The Cowiche Creek Conservancy doing various community service projects.

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Steven Gifford
1516 S. 5th Ave
Yakima, Washington 98902
(509) 833-4667
steven@steveng.org

SUMMARY:	I am a hard-working, involved, outgoing person who learns quickly and is very technology literate.
EDUCATION:	Washington State University Management Information Systems	Pullman, WA Graduating in May 2012
RELEVANT COURSE WORK:	Managing Information Technology Business Systems Development Enterprise Business Process Analysis	Algorithmic Problem Solving (Python) Data Structures (C++) Global E-Commerce
SCHOOL ACTIVITIES:	Mu Iota Sigma (MIS Club) - 2011 Stimson Hall Government Webmaster - 2009 Association for Computer Machinery - 2008-2009 Eisenhower Environmental Club - 2005-2008 (Served as President) Future Business Leaders of America - 2007-2008 (Competed at State)
TECHNICAL SKILLS:	Programming Experience (PHP, Python, C++) Apple Product Professional Microsoft Office Skills (Word, Excel, Access, PowerPoint) Web Site Design (Adobe Creative Suite, HTML, CSS) Experience with QRadar and Scrutinizer (SIEM and Flow Managers) Experience with Databases (Access, MSSQL, MySQL)
WORK EXPERIENCE:	WSU IT Security Office IT Security Intern	Pullman, WA May 2011 - Present
	Use Security Information & Event Management Software (QRadar) Use Flow Managers (QRadar, Scrutinizer) Develop Customer PHP Web Application Create and Maintain University Databases (MSSQL, Access) Administering Cisco Network Access Control Appliance Writing User Manuals and Security Policies
	WSU IT Help Desk Help Desk Technician Tier 2	Pullman, WA August 2008 – May 2011
	Diagnosed and Repaired Computers (Software) Provided Customer Service Trained New Hires Provided Telephone Support for WSU Student Body
	Effective Communications Computer Technician/Salesman	Yakima, WA July 2007 – August 2010
	Diagnosed and Repaired Computers (Hardware and Software) Demonstrated and Sold Computers Supported Users Over the Telephone Provided Customer Service Worked With OSX Server